Introduction Terms and Conditions

Terms and Conditions

BUSINESS TERMS VALID FROM 1/5/2016

These terms and conditions apply to purchases made in the online store www.i-zahradninabytek.cz after 1 May 2016. The terms and conditions define and specify the rights and obligations of the buyer and the seller, which DEOKORK s.r.o. with registered office in Uherské Hradiště, Jaktáře 1664, ZIP code: 686 01 ID: 292 90 775, VAT number: CZ29290775, registration: KS in Brno, section C, insert 71502, acting on behalf of the company is David Pisarovský, managing director

All contractual relationships are concluded in accordance with the legal system of the Czech Republic. Relationships not regulated by business conditions are governed by Act 89/2012 Coll. The Civil Code as amended later (hereinafter referred to as the Civil Code). If the contracting party is a consumer, relations not regulated by business conditions are also governed by Act No. 634/1992 Coll. on consumer protection as amended.

Article I. Definition of basic terms

1) NOZ – Act No. 89/2012 Coll., Civil Code.

2) The customer of our online store is the Buyer. Due to the applicable legislation, a distinction is made between:

  • entrepreneur buyer - (a buyer who is an entrepreneur and when concluding the contract it is clear from the circumstances that the purchase also concerns his business activity),
  • non-entrepreneurial buyer - (a buyer who does not make a purchase in an obvious connection with his own business activity (natural and legal persons), and
  • consumer – (a buyer who also fulfills the characteristics of a consumer, see below).

3) Buyer - consumer is any person who, outside the scope of his business activity or outside the scope of independent performance of his profession, concludes a contract with an entrepreneur or otherwise deals with him (natural persons only).

4) "Consumer contract" is a contract concluded by an entrepreneur with a consumer.

5) The purchasing entrepreneur is governed by these terms and conditions to the extent that they apply to him, and in the rest by the relevant provisions of the NOZ

Article II. Purchase contract

Displaying goods in the online store www.i-zahradninabytek.cz is an invitation to submit an offer. The draft purchase contract is the buyer's order. The contract is concluded at the moment of delivery of the seller's binding agreement with his proposal, i.e. binding confirmation of the order by the seller. From this moment, mutual rights and obligations established by the purchase contract arise between the buyer and the seller.

(an automatic confirmation of order receipt, which is sent automatically from the system to the customer's email address, is not and is not considered a binding confirmation of the order).

The seller reserves the right to cancel the order, or part thereof, before concluding the purchase contract in the following cases:

a) The goods are no longer manufactured or delivered, or are incomplete, or have already been sold out and cannot be secured by the seller.

b) The supplier of the goods significantly changed the price.

In the event that this situation occurs, the seller will immediately contact the buyer in order to agree on the next course of action. In the event that the buyer has already paid part or all of the purchase price, and the conclusion of the purchase contract does not take place due to the above-mentioned reasons, this amount will be immediately transferred back to his account or address.

The seller has the right to withdraw from the concluded purchase contract if the performance of this contract becomes impossible and if the seller and the buyer do not agree on another, substitute performance.

Immediately after the conclusion of the contract, the seller sends a copy of the contract to the consumer electronically, including all binding attachments.

(for consumer contracts - the contract must also contain data communicated by the consumer before its conclusion (i.e. also the data that is displayed on the e-shop. These data can be changed if the parties expressly agree). The concluded contract must be in accordance with the data that the consumer communicated before the conclusion of the contract. These data can be changed if the parties expressly agree, otherwise the data more favorable to the consumer shall apply as the content of the contract).

The contract is concluded in the Czech language, if the circumstances on the part of the seller or the buyer do not prevent it, the contract can also be concluded in another language understandable by the parties.

The concluded contract is archived by the seller for the purpose of its proper fulfillment and is not accessible to third parties. At the request of the consumer, the seller will send the buyer a copy of the purchase contract for the period during which his obligations from defective performance or from the quality guarantee last.

Information on the individual technical steps leading to the conclusion of the contract is permanently available on the website of the online store, see below.

Information on the individual technical steps leading to the conclusion of the contract.

You choose a product that must be marked with a stock icon and a shopping cart is marked next to it.

Once you have selected the product, you need to put it in the basket, just click on the basket icon next to the individual preview of the product. An information panel will appear, which after placing in the basket will give you the option to continue shopping or go to the checkout and complete the order. Once you have all the goods you want to order in your basket, click on the last ordered item to go to checkout, you will get to the contents of the shopping basket, if you have a discount coupon from the seller, you can use it in the contents of the shopping basket. You can also access the contents of the shopping cart by clicking on the cart icon in the first upper corner. You can use the cross to delete individual items in the contents of the shopping basket, it is also possible to change the number of ordered pieces in the quantity window, but before the next step you need to press the recalculate button. If there is no need to change anything, you have selected the goods you want to order in the required quantity, press the continue button. Here you choose the mode of transport and

payments, in the next step it is necessary to truthfully fill in the data needed to conclude the purchase contract and the possibility of its fulfillment, namely first and last name, place of residence - street, no., city/village, zip code, telephone, e-mail; legal entities state the name, street address of the seat - Street, No., City/town, ZIP code, telephone, e-mail, ID number and VAT number. You can add delivery details and insert a text note. If you want to deliver the goods to a different address than the billing address, click that the delivery address is the same as the billing address and a window for filling in the delivery address will appear. Click that you agree to the terms and conditions. Press the Send order button to create a binding order, which is a draft purchase contract. The system will automatically send you a confirmation of receipt of the order by email.

Orders for registered buyers are processed in the same way, only invoicing data is automatically pre-filled from the registration data, but it is possible to change them before sending the order. Registration is not required to create an order.

The buyer has the opportunity to check the order before sending it and, if necessary, correct the input data he entered in the order.

The costs of using remote means of communication to place an order are normal, depending on the tariff of the telecommunications services used by the buyer.

By concluding the purchase contract, the buyer confirms that he has familiarized himself with these general terms and conditions, including the complaints procedure, and that he agrees with them. These terms and conditions, including the complaints procedure, are an integral part of the concluded contract.

The buyer is informed of these terms and conditions and the complaint procedure before placing the order, and has the opportunity to become familiar with them. These terms and conditions are available on the website www.i-zahradninabytek.cz in a way that allows them to be archived and reproduced by the buyer ( download HERE ) and at the same time they are attached in text form to the binding confirmation of the order by the seller, or to the purchase contract. (If, for example, for technical reasons, the terms and conditions were not automatically attached to the binding confirmation of the order by the seller, please contact us)

Article III. Rights and obligations of the seller and the buyer

The seller undertakes to hand over the purchase item to the buyer in the agreed quantity, quality and design. If the quality and execution are not agreed upon, the seller performs in the quality and execution suitable for the purpose apparent from the contract, otherwise for the usual purpose. The seller will also hand over to the buyer the documents that relate to the item and enable the buyer to acquire ownership of the item. The item is handed over to the first carrier for transport for the buyer. If the buyer is a consumer, the item is handed over only when the carrier hands it over to him. The buyer undertakes to take over the item and pay the seller the purchase price. The buyer undertakes to pay the costs of transport, unless otherwise stated in these terms and conditions. The buyer undertakes to provide valid data required for the delivery of the goods. The buyer shall immediately inspect the item as soon as possible after the risk of damage to the item has passed and make sure of its properties and quantity, or as soon as possible after delivery to the destination. The buyer has the right to delete his personal data if he requests it in writing. The seller is obliged to delete the personal data of the registered customer if he requests it in writing. For more expensive orders, the seller has the right to require the buyer to confirm the order (by email or phone).

Article IV. Price

The prices in our online store are final, i.e. including VAT and all other fees that the buyer-consumer must pay to collect the goods and take into account the PHE (fee for the disposal of historical electrical waste).

The price specified for the goods at the time of ordering the goods by the buyer applies as the price upon conclusion of the contract between the seller and the buyer. This price will be stated in the order and in the email confirming receipt of the order. Before placing an order, the buyer has the opportunity to familiarize himself with the fact for how long the offer or price remains valid.

Transport costs, the amount of which may vary according to the specific order (depending on the chosen transport method), are subsequently added in the order form.
The seller reserves the right to change the amount of transport for goods that are problematic and complicated for logistics. A change in the amount of transport can only be adjusted based on the written consent of the buyer. In the event that the calculated amount of transportation is unacceptable to the buyer and the buyer is no longer interested in the goods under the stated conditions, the order will be canceled by the seller in writing.

Discounts and promotional prices are valid until stocks last and until the next update of the offer.

Article V. Delivery and payment terms

Section 5.01 Methods of Shipping and Payment

The method of delivery of the goods is chosen by the buyer during the order creation process.

Goods can be delivered in the following ways:

Transport company GEIS - CZK 249 incl. VAT, cash on delivery (for orders up to CZK 2,499 incl. VAT)

Transport company GEIS – CZK 499 incl. VAT, cash on delivery (for orders over CZK 2,500 including VAT) the goods are sent on a pallet to avoid damage, for that reason, transport must be charged, under the stated price conditions.

Personal collection - free of charge, payment in cash or by credit card.

Section 5.02 Delivery and payment conditions abroad and the Slovak Republic

The seller also sends goods abroad (Slovak Republic).

The goods must be ordered directly from our Slovak e-shop

www.i-zahradnynabytok.sk

 

(a) Methods of Payment:

During the process of filling out the order, the buyer is prompted to choose a method of payment for the goods.

Cash at the point of sale - this payment method is chosen by the buyer if he wants to pay for the goods directly at the point of sale, when picking up the goods in person. Cash on delivery - this method of payment is chosen by the buyer if the goods are delivered by a transport service. In this case, the goods are paid for upon receipt. By bank transfer - with this method of payment, the buyer transfers the money for the goods to the seller's account (payment is made in advance). The goods are sent to the buyer after crediting the purchase price including shipping to the seller's account and delivered without any additional fees.

When paying from a foreign bank account, the buyer pays the bank transaction fees in full.

In case of sending goods to another country, please inquire about specific delivery and payment conditions by email (info@deokork.cz)

Section 5.03 Free Shipping

Free shipping is only set individually by the seller. If the goods already include free shipping, the customer is always informed about this directly on the product details.

Section 5.04 Delivery Periods

In the case of "goods in stock", the seller will hand over the goods for transport within 3 to 5 working days from the conclusion of the purchase contract. In the case of "goods not in stock", the seller will hand over the goods to the transporter within 3 working days from the date of receipt of the goods in stock from the supplier.

The delivery period for goods that are not in stock at the seller can range from 3 to 90 days.

After receiving the order and before its binding confirmation, the seller will check the availability and delivery time with his supplier. The seller informs the buyer about the expected delivery date. The buyer is entitled to withdraw his order after notification of the delivery date.

The seller is entitled to withdraw from the concluded contract in the event that the delivery period confirmed by the supplier exceeds 8 weeks. This period can be extended at the buyer's request.

The seller undertakes to immediately inform the buyer of any changes.

The time during which the goods are transported depends on the chosen mode of transport and the conditions of the specific carrier. For delivery periods abroad, the buyer expects a reasonable extension of the period.

 

Article VI. Rights from defective performance and quality guarantee

1. The buyer's rights from defective performance are based on a defect that the item has upon acceptance, even if it becomes apparent only later. The buyer's right is also based on a defect that arose later, which the seller caused by breaching his obligation.

2. As part of the complaint, the buyer also applies the rights from the provided Quality Guarantee. With a quality guarantee, the seller undertakes that the item will be suitable for use for the usual purpose or that it will retain the usual properties for a certain period of time. The indication of the warranty period or the period of use of the item on the packaging or in advertising also has these effects. A quality guarantee can also be provided for an individual part of the item. The contractual warranty conditions for specific products are listed in the Warranty Certificates (confirmations) and may differ for individual products and manufacturers. The buyer does not have a right from the warranty if an external event caused the defect after the risk of damage to the property has passed to the buyer.

3. The buyer - a non-entrepreneur is entitled to exercise the right from a defect that occurs with consumer goods within 24 months of receipt. This does not apply if:

about the wear and tear of the thing caused by its usual use,

ou items sold at a lower price due to a defect for which a lower price was agreed,

o if it follows from the nature of the matter.

o The buyer - a non-entrepreneur does not have the right from defective performance, if he knew before taking over the item that the item had a defect, or if the buyer himself caused the defect.

4. At the request of the buyer - a non-entrepreneur, the seller will confirm in writing the extent and duration of his obligations in the event of defective performance.

5. The buyer shall notify the seller of the defect without undue delay after he could have discovered it during a timely inspection and due care. If it is a hidden defect, the same applies, but no later than two years after handing over the item. If the buyer does not report the defect in accordance with this paragraph, the seller will raise an objection that the defect was not reported in time and the court will not grant the buyer a right from defective performance.

6. If the buyer does not notify the defect in time, he loses the right to withdraw from the contract.

7. When reporting a defect, the buyer proceeds in accordance with the complaints procedure.

8. The guarantee for natural persons, entrepreneurs and legal entities is six months.

Section 6.01 Rights from Defective Performance

A thing is defective if it does not have the properties specified by the contract (quantity, quality, design). The fulfillment of another item and defects in the documents necessary for the use of the item are also considered a defect.

(a) Material breach of contract

If defective performance is a material breach of contract, the buyer has the right to:

1. To remove a defect by delivering a new item without a defect or by delivering a missing item,

2. To eliminate the defect by repairing the item,

3. For a reasonable discount from the purchase price, or

4. Withdraw from the contract.

A material breach of duty is one which the breaching party already knew or must have known at the time of concluding the contract, that the other party would not have concluded the contract if it had foreseen this breach; in other cases, it is considered that the violation is not material.

The buyer informs the seller which right he has chosen when reporting a defect (see complaints procedure). If the buyer does not choose his right in time, he has the same rights as in the case of an insignificant breach of contract.

(b) Minor Breach of Contract

1. If defective performance is a minor breach of contract, the buyer has the right to:

* to remove the defect,

* or for a reasonable discount from the purchase price.

2. As long as the buyer does not exercise the right to a discount on the purchase price or withdraw from the contract, the seller can supply what is missing or remove the legal defect. Other defects can be removed by the seller at his choice by repairing the item or delivering a new item. The choice must not cause unreasonable costs to the buyer.

3. If the seller does not remove the item's defect in time or refuses to remove the item's defect, the buyer may request a discount from the purchase price, or may withdraw from the contract. The choice made cannot be changed by the buyer without the consent of the seller.

4. Upon delivery of a new item, the buyer returns the originally delivered item to the seller at his expense.

5. The buyer cannot withdraw from the contract or demand the delivery of a new item if he cannot return the item in the condition in which he received it. This does not apply to:

* if there was a change in condition as a result of an inspection to detect a defect in the item,

* if the buyer used the item before the defect was discovered,

* if the buyer did not cause the impossibility of returning the item in an unchanged state by action or omission, or

* if the buyer sold the item before the defect was discovered, if he used it, or if he changed the item during normal use. If this happens only in part, the buyer returns to the seller what he can still return and gives compensation to the seller up to the amount in which he benefited from the use of the item.

Section 6.02 Special arrangement – Buyer - non-entrepreneur

The provisions of this section apply only to purchase contracts that the buyer does not conclude in an obvious connection with his own business activity.

(a) Acceptance Quality

The seller is responsible to the buyer that the item has no defects when the buyer takes it over. Especially for the fact that the item at the time the buyer took it over:

* Has the properties that the parties have agreed upon and, in the absence of an agreement, such properties that the seller or manufacturer has described or that the buyer expected with regard to the nature of the goods and on the basis of the advertising carried out by them,

* is suitable for the purpose that the seller states for its use or for which a thing of this type is usually used,

* corresponds in quality or design to the contracted sample or original, if the quality was determined in this way,

* is in the corresponding quantity, measure or weight and

* meets the requirements of legal regulations.

If a defect becomes apparent within six months of receipt, it is considered that the item was defective upon receipt!

If the item does not have the characteristics mentioned above, the buyer may request:

1. free removal of the defect (especially if the defect can be removed without unnecessary delay and in cases where the demand for the delivery of a new item without defects would be disproportionate due to the nature of the defect),

2. even the delivery of a new item without defects (provided that this is not unreasonable due to the nature of the defect). If the defect concerns only a part of the item, the buyer can only request the replacement of the part.

3. If the above is not possible, he may withdraw from the contract.

4. The buyer has the right to request a reasonable discount as an alternative to all the above claims. He has this right even if the seller cannot deliver a new item without defects, replace its part or repair the item, as well as if the seller does not remedy the situation in a reasonable time or if the remedy would cause significant difficulties for the consumer.

(b) Rights in case of repeated occurrence of defect and in case of multiple defects

The buyer has the right to deliver a new item or replace a part even in the case of a removable defect, if the item cannot be used properly due to the repeated occurrence of the defect after repair or due to a larger number of defects. In such a case, the buyer has the right to withdraw from the contract.

(c) Warranty of Quality

If the time period during which the item can be used is indicated on the item sold, on its packaging, in the instructions attached to the item or in the advertisement in accordance with other legal regulations, it is considered that this is a provided quality guarantee.

Section 6.03 Sale of Used or Defective Goods

The online store www.i-zahradninabytek.cz also sells used or modified products, products with a defect or products whose useful properties are otherwise limited. These products are sold exclusively separately from other products in the Discounted section (II category). The buyer is clearly informed of this fact in advance in the product description, this fact is also clearly marked in the proof of purchase.

In the case of the purchase of used/bazar goods, the buyer - a non-entrepreneur is entitled to exercise the right from defective performance within a period of at least 12 months.

The buyer has no rights from defective performance:

- for items sold at a lower price due to a defect for which a lower price was agreed,

- in the case of a used item, a defect corresponding to the degree of use or wear and tear the item had when the buyer took it over.

If in this case the item has a defect for which the seller is liable, the buyer has the right to a reasonable discount instead of the right to exchange the item.

Article VII. Complaints Procedure

The course of the complaint procedure in the event of defective performance is governed by this complaint procedure. In the event that the buyer is a consumer, the Consumer Protection Act, as amended, also applies.

1. Defect rights apply to the seller from whom the item was purchased. The place of claim is the seller's place of business. The goods can be delivered by post or in person - after a written agreement via email (info@deokork.cz). Goods sent on cash on delivery will not be accepted.

However, if the confirmation (warranty certificate) specifies another person designated for the repair, who is at the seller's place or at a place closer to the buyer, the buyer will exercise the right to repair with the person designated to carry out the repair. The person thus designated for repair will carry out the repair within the period agreed between the seller and the buyer when purchasing the item.

2. When making a claim, the buyer describes the defect in the product. If the defect does not occur permanently, it is also advisable to state the conditions under which it occurs.

3. The buyer shall inform the seller which right he has chosen from defective performance upon notification of the defect, or without undue delay after notification of the defect. The choice made cannot be changed by the buyer without the consent of the seller.

4. Recommendation! Since the buyer is responsible in the event of a claim for the goods during transport, we recommend using the original packaging if possible. The shipment should be insured in the buyer's own interest.

5. The seller will decide on the complaint in the shortest possible time, in more complex cases within 7 days. This period does not include the time required for a professional assessment of the claimed defect. At the latest, the complaint will be processed, including the removal of the defect, within 30 days. This period can be extended by agreement with the consumer. After the expiration of this period, the consumer has the same rights as in the case of a material breach of contract.

If the buyer justifiably complains of a defect to the seller, the period for exercising rights from defective performance or the warranty period does not run for the period during which the buyer cannot use the defective item. The duration of the claim is calculated from the day after the claim is made to the day the claim is settled, i.e. the time when the buyer was obliged to take over the item. The buyer is informed about the settlement by email. The buyer will be sent a written or e-mail statement regarding the complaint (authorized and unauthorized).

Damage to the item due to transportation

The buyer, who is not a consumer, is obliged to inspect the goods immediately upon receipt. If mechanical damage to the packaging of the product is detected, the buyer is obliged to check the condition of the goods and, in case of damage, make a record of the damage in the presence of the carrier. The carrier is responsible for damage during transportation. On the basis of the prepared record, the customer will be provided with a reasonable discount or a new product will be delivered after the conclusion of the damage event with the carrier. By signing the delivery note, the buyer agrees to take it over and confirms that it arrived undamaged due to transport.

The above procedure is also recommended for the buyer who is a consumer. However, failure to follow the recommended procedure during and after taking over the goods cannot in any way worsen its position when exercising rights from defective performance.

Article VIII. Other provisions

Supervision of compliance with the obligations set out in the Consumer Protection Act is carried out by the Czech Trade Inspection. Municipal trade authorities also supervise compliance with the obligations set out in Sections 9 to 13, Sections 14a to 16 and Section 18 of the aforementioned Act in the area of trade and services.

In the event of a dispute regarding the rights and obligations arising from the contract, the parties to the contract may turn to one of the existing systems for the out-of-court resolution of consumer disputes. Out-of-court dispute resolution - ADR is offered, among other things, by the Consumer Defense Association of Moravia and Silesia, more information: http://www.sos-msk.cz/adr/.

Article IX. The consumer's right to withdraw from the contract (conditions, deadline and procedure for exercising this right)

If the purchase contract is concluded without the simultaneous physical presence of the parties through means of remote communication (internet), the consumer has the right to withdraw from the contract under the conditions specified in the annex to the purchase contract - Information on exercising the right to withdraw from the contract ( download HERE ). To exercise this right, the buyer can use the model withdrawal from the contract ( download HERE ).

The consumer cannot withdraw from the contract for the supply of digital content, if it was not delivered on a physical medium and was delivered with the prior express consent of the consumer before the expiry of the period for withdrawal from the contract.

The consumer cannot withdraw from the contract if the goods are modified at the customer's request (length adjustment, modification of any dimensions of the goods, or modification of the content of the delivered goods...).

Article X. Protection of personal data

By using the online store www.i-zahradninabytek.cz, the buyer, as well as a registered person who is not a buyer, gives consent to the collection and processing of data about his orders, purchases and personal data (name, surname, residential address, delivery address, telephone contact, e-mail contact, date of birth, ID number and VAT number for entrepreneurs, business name or name for legal entities, registered office for natural persons). carriers so that the purchase contract can be fulfilled. The data will be processed indefinitely. The provision of personal data is voluntary.

The buyer can request to change or delete contact data at any time via email.

Article XI. The lowest price guarantee is governed by the stated rules.

We want to offer customers the lowest price on the Czech market for all products while maintaining the high standard of services provided. In practice, this means that if you have found a product offered by us cheaper at a competitor, we will give you this product at the same price as the competition.

You want to use the price guarantee - How to proceed:

  1. Pre-order verification - if you are not sure whether the terms of the price guarantee apply to the goods you want to buy, contact us by email and tell us more detailed information about the goods (ie type of goods, competitive lower price, seller, quantity, link to website, price per: m², mb, piece / package). We will verify this information and then offer you the same terms.
  2. Application at the moment the order is sent - if you are already ordering the goods from us, please do not forget to include in the note at the very end of the ordering process the information with the request to apply the price guarantee, which we have mutually confirmed in writing.

Conditions for applying the lowest price guarantee program:

  • the customer must accurately identify a competing store where the specified goods are offered at a lower price.
  • they must be identical in type (i.e., for example, the goods must be from the same annual collection, with the same content, the same packaging.
  • it must be a functional store with a clearly identifiable operator and standard terms and conditions (there are very frequent cases when the "trader" does not have the goods at all, or offers very long delivery times, e.g. over 14 days)
  • in the case of ordering multiple items of goods, the price guarantee can only be applied to the item(s) from one store - it is not possible to apply a lower price to each item separately, i.e. each item in another store
  • the link to the merchant must be specified in the order note or notified via email immediately after the order has been sent
  • the price guarantee program does not apply to piece sales of competitor's residual goods
  • the price guarantee program applies to the goods of the current collection
  • In the case of applying the price guarantee and subsequently reducing the price to the level of the competition for a specific product, no credits will be allocated to our bonus program for this product, and other benefits that the product contains and complements will no longer be offered to the product.
  • In the event that a competing seller offers additional gifts (goods) to the purchased goods (the gift will not be added to the product).
  • If the product for which the price guarantee is applied has a gift for CZK 1, the gift will not be added to the product.
  • The lowest price guarantee does not apply to special products.
    On the other hand, the price guarantee does not apply to special products and tailor-made products that were specially made for the customer. For items that we order for you to order and we calculate the price individually.
  • The lowest price guarantee does not apply to competitors and distributors.
    It does not apply to competitors and distributors who do not process the purchased item themselves. Otherwise, it could be particularly advantageous to try to buy large quantities through the guarantee of the lowest prices and achieve a profit at the expense of our customer as part of the resale.
  • The lowest price guarantee does not apply to sales.
    As part of the lowest price guarantee, reduced prices cannot be applied to sales, seasonal sales and clearance sales of individual pieces.
  • The lowest price guarantee does not apply to auctions.
    The prices that were provided in the (internet) auctions cannot be compared with the permanently low prices valid for customers.
    The lowest price guarantee does not apply to prices that only apply to a limited range of customers.
    The lowest price guarantee applies to the prices of our competitors at which the article is marked and at which it is offered to customers. It therefore refers to the visibly marked price of the item. The lowest price guarantee guarantee applies to the prices that the competitor provides to all customers. This assumes they are valid for at least 7 days. If the competitor's prices are intended only for selected customers, we do not want to compare with them. Individual offers are therefore excluded from the guarantee of the lowest price guarantee.
  • The lowest price guarantee does not apply to price guarantees.
    The basis of the lowest price guarantee is always the price of the item. A price that has arisen because a competitor has provided a price guarantee cannot be the reason for a price guarantee.
  • The guarantee of the lowest price guarantee does not apply if goods are offered below the purchase price across the board and systematically.
    The price guarantee does not apply if the goods are generally and systematically offered at a lower price than the purchase price. In the Czech Republic, it is possible to consider such widespread and systematic sale of goods at a sub-purchase price under the conditions of Section 44, Paragraph 1 of the Commercial Code as anti-competitive and therefore prohibited conduct, or it can be considered an abuse of a dominant position under the conditions set out in § 10 and § 11 paragraph 1 letter e) of the Act on the Protection of Economic Competition. For this reason, in special cases, we reserve the right to refuse to provide the lowest price guarantee if it would result in widespread and systematic sales below the purchase price.
  • The lowest price guarantee does not apply if the goods do not come from and are not purchased by the seller from a direct representative of the given brand, which has an exclusive representative for the Czech Republic. Imported goods from, for example, countries (Poland) are no longer possible to compare with our products and the lowest price guarantee does not apply to said goods, as said goods are made specifically for another country and may not contain all the parameters exactly identical to the goods supplied by us.

Article XII. Out-of-court settlement of consumer disputes

  • In the event that a consumer dispute arises between us and the consumer arising from a purchase contract or a contract for the provision of services that cannot be resolved by mutual agreement, the consumer may submit a proposal for an out-of-court settlement of such a dispute to the designated entity for the out-of-court resolution of consumer disputes, which is

    the Czech trade inspection
    Central inspectorate - ADR department
    Štěpánská 15
    120 00 Prague 2

    Email: adr@coi.cz
    Website: adr.coi.cz

    The consumer can also use the online dispute resolution platform established by the European Commission at http://ec.europa.eu/consumers/odr/ .

Registration with the Office for the Protection of Personal Data under the number 00049436. These terms and conditions become effective on 5/1/2016.