Introduction shipping and payment
shipping and payment
1. Transport by forwarding company (GEIS and DPD)
- The shipment will be delivered to the address you specified between 8:00 a.m. and 5:00 p.m. within 3 to 7 working days (Before sending the goods, we will contact you by email or by phone to specify the delivery date. When we hand over the shipment to the shipping company, you will receive a confirmation email including shipment number and telephone contact for the shipping company.
The driver of the transport company will contact you by phone. As soon as he delivers the goods to you, he should contact you by phone.
- You pay for the goods in cash to the driver of the transport company
- Instructions for receiving the goods from the transport company
1. Check that the packaging is intact.
2. If the packaging is damaged in any way (torn, dented, dirty, etc.), take delivery of the goods with the caveat - write a damage report directly with the courier (write: damaged packaging in the driver's report) and send us photos by e-mail after receiving the goods info@deokork.cz so that we can take care of your possible complaint.
3. The missing entry in the transport protocol for the carrier means that the shipment was delivered in perfect order upon receipt and the claim is subsequently immediately rejected by the carrier.
2. Payment by cash on delivery
- After ordering the goods, your order is confirmed and sent to your address
- You pay for the goods when taking delivery of the shipment according to the selected transport to the employee of the forwarding company.
- The amount you pay when you receive the shipment matches the amount on the order
3. Shipping price for wooden furniture + other assortment
- payment upon receipt of goods - cash on delivery CZK 249 (for orders up to CZK 2,499)
- payment upon receipt of the goods - cash on delivery CZK 499 (for orders from CZK 2,500) the goods are sent on a pallet to avoid damage, for that reason, transport must be charged, under the stated price conditions.
4. Personal collection in Uherské Hradiste
- personal collection is FREE for all goods